Initiating a partnership with us is easy. You can request a demo or use the contact us form to drop us your contact details. Our Client Relations team will be in touch with you to kick off the discussions.

As India’s leading customer experience management company, we offer a complete suite of customer experience management services. Read about our services here.

Each of our brand partners have a dedicated account manager, available for discussions and queries. We also offer 24x7 technical support. Your account manager will help you get started and be available for assistance every step of the way.

We treat all client information as confidential. Each project kick-off is preceded by the signing of an NDA and within our team, only your account manager and the team assigned to your project will have access to that information.

We offer customisation for all our services. We understand your requirement and offer relevant customisations and changes as required. There is a standard template available for all surveys, which can be used as a starting point and then be customised as per your requirement.

You can be as specific and detailed in your requirement as you want. In-depth review of the client’s requirement is extremely important for us. Whether you want to check on a particular employee or a group of employees, or choose to avoid mystery shopping during peak hours or are particularly interested in competitor benchmarking only, you can be as specific as you wish. All our audits are designed to fit your requirement.

Sending your own people to conduct audits makes the purpose and objective of conducting audits irrelevant. When your own team conducts an audit, the element of surprise and confidentiality are lost. The responses to the survey will then likely not be as authentic. You will never get the true picture of what your customers actually think of your brand.

Review by a third party creates credibility. While the initial numbers may make some team members uncomfortable, the process of assigning and tracking tasks via our application does create ownership among the employees.

Mystery audits should be a well-defined and continuous process with clear objectives and goals. It requires commitment not just from the human resources department, but from top management and other stakeholders as well.

Sustaining your leadership in this tough economy is a difficult proposition. And taking it for granted, a serious offence! You have to be constantly in touch with yourself and your customers and improve your processes, keeping pace with the ever-changing market. Read how customer experience management can add value to your business.